Privacy

We collect the information you enter: your institution, locations, computer needs, timing, preferred duration, work and software requirements, contact details, preferred contact method and any notes. We also record your consent, request reference and submission time.

We use this information to assess your requirements and local service options, prepare a proposal, contact you about your request and keep a record of the conversation. Request references help confirm receipt and handle retries without duplicating a submission.

Include only information needed to discuss your institution’s computers. Do not submit passwords, identity documents, patient records, bank details or other sensitive records in the inquiry form.

The workspace handles account and institution membership information, computer assignments, people and places, service requests, handovers, plans, invoices, payment records and messages. Access depends on the institution and permissions assigned to the signed-in account.

Cloudflare hosts and protects this website. Institutional inquiries are stored in Redevice’s Cloudflare D1 database. Cloudflare Turnstile checks submissions for automated traffic and may process technical browser and network information for that security check.

Supabase provides authentication and storage for institution workspace records. Redevice’s server checks the signed-in account and institution access before providing records or accepting permitted changes.

Authorized Redevice operators use inquiry records to respond to institutions. Authorized institution members use workspace records according to their permissions. Hosting and security providers process technical information needed to deliver and protect these services.

Saving a complete draft is optional. If you choose it, the form stores your institution details, written answers and contact details in this browser. An unconfirmed submission also retains its original details and reference for a retry. The saved draft remains until you clear it or receipt is confirmed.

Use the form’s clear-draft control to remove a saved draft. Leave complete-draft saving off on a shared device. A downloaded brief is a file on your device; downloading it does not send an inquiry to Redevice.

We keep information for the purposes described here, including responding to inquiries, managing an active institution relationship, protecting the service and maintaining required business records. Retention depends on those purposes and any applicable obligations.

For questions about your information, or to request access, correction or deletion, contact [email protected]. Include your request reference if you have one. We may need to confirm your identity or authority to act for the institution before changing or disclosing records.